PENSEE AZUR RESORT

By Marsa Alam
In 4*
Mar 25th, 2014
0 Comments
1147 Views

Rooms: 294 rooms with sea, pool or garden views.
 Room facilities: All rooms with terrace or balcony, air conditioning, babycot on request, hairdryer,  mini bar, telephone and satellite television.  Location: 50km north of  Marsa Alam airport and about 22km south from El Quseir. Facilities:  Two restaurants, bar, two swimming pools, children’s pool, 24 hour reception, international animation team, car rental, Kid’s Club, children’s playground, conference room, diving, coiffeur, doctor, internet access, massage, parking, table tennis, pool table, own private beach, volleyball, sauna and spa and limousine service.
BOOKING A ROOMYou can book a room at Pensee Azur Resort by emailing steven@marsaalam.com – You don’t need to pay a deposit as payment can be made on arrival. 

GUEST REVIEWS 

On TripAdvisor.com, as of July 2013, the Pensee had slipped slightly in its ranking to 7th position  of nine hotels in the El Quseir from a rank of 6th as of December 2012 and 5th of 10 in June 2012.

( El Quseir is a small town that lies around 70km north of Marsa Alam airport. )

However, contrary to what you might expect, customers actually seem happier than last year. Around 53 per cent of reviewers rated it as either “very good” or “excellent” (compared with 53 per cent in December) and 26 per cent assessed the resort as either “poor” or “terrible” (compared to 27 per cent in December ).  59 per cent of Trip Advisor reviewers said they would recommend the resort.

A similar improvement was seen on Holidaycheck.com. As of July 2013, the hotel scored a very impressive average of 4.8 out of six stars – a marginal move upwards from an already respectable 4.7 out of six stars scored in December.

The highest scores were awarded for rooms at 5.1 (up from 5.0) and  service at 5.1 (up from 4.9)  with only slightly lower scores for sport and entertainment at 4.8 (up from 4.6), location at 4.6 (unchanged) and gastronomy at 4.6 (up from 4.4).  83 per cent of Holiday Check reviewers said they would recommend the hotel – a much higher proportion than on Trip Advisor.

Overall reviews on TripAdvisor and HolidayCheck have been mixed but generally positive

ON THE BEACH AND SEA

“The snorekeling is fantastic. The coral starts a few metres from the beach. You can see the Blue Spotted ribbon tail ray, “Nemo” and many other beautiful fish.”
( TripAdvisor.com 16 September 2012 )

“Real aquarium fish of all colours not really frightened by our presence but take care of the sharp coral which can cause painful injuries.  Water is good, very clear and a good 26 degrees Celcius.”
( TripAdvisor.com 3 May 2012 )

“A few metres from the beach and you’re already in a dream landscape of fishes of all colour ( hard to get out of the water ).”
( TripAdvisor.com 12 April 2012 )

“Great reef nearby, the fish even came up to the knee-deep water at the beach.”
( HolidayCheck.com Birgit January 2012 )

“The beach and the sea and the marine life were absolutely amazing.”
( 6 April 2012 )

“Great beach with the reef about 10 metres out and swimming there is like having a giant aquarium beneath your feet…. We saw an animal unknown to us before arricing in Egypt – the Dugong – not always easy to see but we had luck.  It is approximately three metres long.”
( TripAdvisor.com 31 March 2012 )

“There is a long beach for beautiful walks… the sand is mixed with crushed coral and shells.. you can use rubber shoes… The sea is indescribable, pure and crystalline water, which varies from turquoise clear blue to a stronger blue, at times almost emerald green. The sea rich in fish up to the shoreline and you can wade into the sea. Very good for those who can not swim well.  Suitable for families with children because the water depth descends slowly.”
( TripAdvisor.com 20 March 2012 )

“Wonderful coral reef at the hotel beach for snorkeling. I did dives with the sub aqua center located in the sister hotel called Utopia. There was a very professional team with good equipment where you can choose different level of dives depending on your background. Very very good.”
( TripAdvisor.com 11 March 2012 )

ON THE ROOMS

“We had a spacious room on the first floor with balcony – overlooking the garden and the sea…. The room is cleaned regularly and there is air conditioning, TV, safe, kettle, hair dryer. However it was not possible to set the air condition for heating in our room and the furniture (needed) maintenance.”
( TripAdvisor.com hbck 10 April 2013 )

“Spacious room with air conditioning, refrigerator with two new bottles of water each day, safe, TV.”
( TripAdvisor.com Redouane 31 May 2012 )

“The room was huge and had a hair dryer, safe and TV….(but)..  the furnishing was a little run down which I did not mind.”
( HolidayCheck.com Marion February 2012 )

“spacious and clean and we enjoyed a beautiful view of both the pool and the sea.”
( TripAdvisor.com 13 May 2012 )

“The rooms were all very spacious and well kept and ours had a fantastic sea view.”
( HolidayWatchdog.com January 2007 )

“We had a double room on the top floor with a view of the sea… and three beds and nevertheless there was enough room to dance. The furnishings were getting very old… but there was sufficient storage space in the closets and various drawers.  The bathroom was large enough and had a bathtub and make-up mirror.  The silicone on the tub needed urgently renewing but it wasn’t moldy and the bath was actually very nice and the mountings new and lime-free. The mattresses also were very clean and without stains and we had a large balcony with a magnificent view of the pool and sea.”
( HolidayCheck.com Birgit January 2012 )
ON THE STAFF

“Where Pensee Azur really excels though is the superb service by the friendly staff who are very keen to ensure that your stay is a happy one… All in all, an average hotel in a stunning location, made special by the excellent hospitality of the staff.”
( TripAdvisor.com Rosy R 22 February 2013 ) “Very friendly and accommodating.”
( HolidayCheck.com Torsten March 2012 )

“Friendly front desk… express check-in,..  the staff everywhere very friendly without being intrusive, particularly the bar staff… “
( HolidayCheck.com Wolfgang January 2012 )

“always smiling and available”
( TripAdvisor.com 13 May 2012 )

“All the staff, without exception, were friendly and accommodating and all spoke some German….. Our room was tidied and cleaned daily and they decorated the room with towels made into beautiful flowers.  They always had a smile and some friendly words.”
( HolidayCheck.com Birgit January 2012 )

“Staff very, very friendly and fond of children…. Cleaning of the rooms was reasonable, toilet seat was broken and we didn’t even  need to say anything or pay, it was replaced as new.”
( HolidayCheck.com Rowena December 2011 )
ON THE FOOD

“The food (at lunch and dinner) was varied and always a good selection and good quality. The breakfasts were the same each morning but plenty to choose from. Omlettes and eggs cooked to order by a great chef who made sure we were served as soon as we came in.”
( TripAdvisor.com DonSmith79 4 March 2013 )

“Varied food.  Daily fish well cooked and grilled. Two meats, choice of vegetable-rice-pasta, chilled rose wine from the bar.”
( TripAdvisor.com Redouane 31 May 2012 )

“Not good food and very little variety.  Meal planning is zero. It must be a quarter hour of queuing for a pasta dish.”
( TripAdvisor.com 16 May 2012 )

“Don’t worry about the food, every day different and (too) large quantities.”
( TripAdvisor.com 25 February 2012 )

“Always freshly grilled meat or fish, no pork. Usually minced meat or chicken in all variations and a lot of rice and noodles. But very delicious, especially the homemade pizza at the beach.  Drinks – you get everything, whisky, rum, wine, beer, Vodka and soft drinks, as well as self-mixed cocktail.”
( HolidayCheck.com Rowena December 2011 )

 

 

 

ON THE POOL

“Nice pool with plenty of chairs available because everyone goes to the beach.”
( TripAdvisor.com Redouane 31 May 2012 )

“One outdoor pool is heated in winter, it is enough. There is also a small indoor heated pool… and it’s great !”
( TripAdvisor.com 10 February 2012 )

OVERALL

“We come every year two or three times to the Pensee. We are very satisfied, especially with the very friendly staff. Also the food is good and tasty. However it’s a pity that the owner hasn’t performed some renovations… for example plastering on the walls, the room doors, loungers by the pool etc… The exterior of the hotel feels worn.”

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